Privacy Policy & Terms

Dear valued Customer, Kindly go through our Privacy Policy and Terms of purchase which also contains a summary of our warranty terms to be properly guided before making purchases.

Privacy Policy

CONFIDENTIALITY AND PRIVACY POLICY

We respect your personal information at Zitronix and this Privacy Policy sets out the principles that we will follow in the management of your personal information collected. Personal information is generally defined as information that can identify a person. Zitronix has policies, procedures and privacy principles to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and accordingly.

1. Compliance with the Privacy Legislation

Zitronix is committed to protecting the privacy of individual’s personal information and is bound by the Data and privacy Laws in Nigeria. We will only collect, use or disclose personal information in accordance with the Act and our terms and conditions Privacy Policy.

 

2. Collection of Personal Information

Zitronix only collects personal information that is necessary for us to provide one of our many business functions or activities. Personal details such as your name and address will only be collected where we have a clear business reason to do so, such as providing products and services to you. We will only collect information from you directly from your use of our products and services.

We may also collect information about you because we are required to do so by law. In certain circumstances, if you do not provide us with your personal information, we may not be able to provide you with the products or services you want or let you know about our other services that you may be interested in.

3. Types of Personal Information Collected

The most common situations where we may collect personal information from you include for payment fields, marketing and promotions, employment applications, social media and situations where the law requires.

The most common types of personal information we may collect include:

- Identification information such as your name, address and date of birth;

- contact details such as email address and phone numbers; and

- Financial details and bank details.

4. Use and Disclosure

Zitronix will only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time of collection. We may also use or disclose it for other related purposes for which you would reasonably expect it to be used.

Zitronix does not generally disclose personal information to third parties except:

  • Where third party contractors appointed by Zitronix require access to personal information held by us to perform services for us or on our behalf;

  •  where Zitronix is required or authorized by law;

  • Or with your consent.

 

Should third parties be given access to personal information, Zitronix requires that our contractors are obliged to keep personal information confidential following our confidentiality MOU with them and not to use or disclose it for any purpose other than performing services for us or on our behalf. Zitronix does not disclose personal information to any overseas recipients.

5. Marketing

Given that Zitronix offers a diverse array of user experiences, we would like to inform you of our products and services from time to time. Zitronix may use your personal information collected from you to send marketing or promotional material about our products and promotions.

We may conduct these marketing activities via email, telephone, SMS, social media or other such means. Zitronix will generally only send you marketing material on an ‘opt-in’ basis. If you no longer wish to receive the material, we will always provide an easy opportunity for you to ‘opt-out’ or you may contact us and we will process your request as soon as practicable.

6. Web Site Users

Zitronix may collect “clickstream” information (e.g which areas of the website you have accessed, the time and date of access, the type of browser software used) from your use of the websites. We may also store “cookie” information (such as user preferences relating to your use of the website) on your computer. That information is used to customize and improve our websites.

Zitronix does not use “cookies” to retrieve information from your computer that was not originally sent by us. We do not allow or share third party access to “cookies” placed by our websites. If you do not want us to store “cookie” information on your computer, you can adjust the settings on your Internet browser to disable this feature. However, parts of our websites will not function if “cookies” have been disabled.

7. Security of Personal Information

Zitronix will take reasonable steps to protect the personal information it collects from misuse, loss, unauthorized access or disclosure.

There are a number of different ways we take care of your personal information. Information is held on secure servers that are password encrypted or within controlled environments such as the back office of venues which are not accessible to the general public. Our employees are required to maintain the confidentiality of any personal information held by Zitronix and all information that is stored by a third parties are covered by contractual arrangements.

Once the personal information is no longer required, we will ensure measures are taken to destroy or de- identify your personal information.

8. Seeking Access

You have the right to access personal information that Zitronix holds about you (except in the limited circumstances). We will provide access to your personal information within a reasonable period of time upon written request. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires substantial effort on our part.

9. Changing Information

We will ensure all personal information collected from you is accurate, up to date and complete. If you wish to change personal information that is inaccurate or out-of-date, you may write to Zitronix and the record will be changed as soon as practicable.

10. Complaints

If you wish to make a complaint about a breach of the Privacy Principles or Act, please contact The Privacy Officer at Zitronix via the electronic mail-  complaint@zitronixeng.com

11. Amendments to this Policy

Zitronix may amend this Privacy Policy from time to time at its discretion. For a copy of the most recent version of this policy, please refer to this website or contact the Zitronix Privacy Officer.

12. Questions About Privacy

If you have any questions or concerns about The Zitronix’s collection, use or disclosure of your personal information, please contact Zitronix via our electronic contacts

Terms of Use

Thanks for shopping on Zitronix Engineering online store. Thanks for purchasing Zitronix products on www.zitronixeng.com. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a store credit /an exchange/ repair/a replacement only].

Please see below for more information on our return policy.

RETURNS PERIOD

All returns should be postmarked within 14 days of the purchase date. All returned items should be in new and unused condition, with all original tags and labels attached (with UNBROKEN SEALS AND cable polarity still checked).

 

We offer long term warranty and a full store credit/exchange/replacement guarantee for all purchases made on our website. If you are not entirely satisfied with your purchase, we are here to help.

To be eligible for a return, your item has to be unused and in the same condition that you received it. And also be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

RETURN PROCESS

To return an item, please email customer service at zitronixengineering@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return with the following address:

[Zitronix Engineering ltd]

[Attn: Returns]

[RMA #]

[Ck value city suite G2, DSC police post Orhuwhorun ]

­[UDU,DELTA State, 303103]

SHIPPING

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any additional questions or would like to request a refund, feel free to contact us.

 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/replacement/ repair or exchange]. Please allow at least 14 days from the receipt of your item to process your [return/exchange/replacement/ repair or exchange. We will notify you by email or phone call or SMS when your return has been processed.

 

EXCEPTIONS

If our products arrived damaged, in any way, please contact us right away and we will be happy to send a free replacement. Contact our customer services department to get a free shipping label.

 

Please see Zitronix warranty policy or product installation SLA, for enjoyed privileges available and its limitations /exceptions

 

For defective or damaged products, please contact us at the customer service number below to arrange a repair or exchange. 

WARRANTY POLICY

WARRANTY PERIOD: the warranty period starts at the time of product’s original purchase by the first end-user. The product may be installed with several different parts which may be covered by a different warranty period or not.

Warranty period: Eighteen (18) months

  1. The warranty card is only after Valid Authorized stamp and signature, including the customer’s signature as his/her consent for installation and acceptance of the product with its condition and warranty policy terms

  2. During warranty period repairs will be free of charge

  3. Warranty only covers cost of repair and not for replacement of the product or refund

  4. The warranty covers only the defaults, manufacturing or quality problems. Any damage linked to external factors such as; bad manipulations, in case of fire, lightning, improper use, unstable voltage or any act of God is not covered under warranty

  5. Re-installation due to bad/improper installation shall be chargeable

  6. Product to be serviced must be brought along with original warranty card and invoice/payment receipt to avail warranty service

  7. Warranty does not cover any external accessories to product like batteries and wires

  8. Warranty is not transferable to anybody

  9. Warranty requires carry in (workshop) service, one receipt will be given by service center against receiving of the unit. This receipt should be presented by all means for recollection of the unit.

  10. Zitronix has no responsibility for all products brought in for repairs and are not collected back when confirmed ok or within 30days. All parts replaced in the unit during warranty period are not returnable

WHAT IS NOT COVERED?

This limited warranty does not cover

  • Dented/ damaged product

  • Normal wear and tear (including, without limitation, wear and tear of batteries and electrical accessories)

  • Defects caused by rough handling

  • Defects or damage caused by misuse of the product including use that is contrary to the instructions provided by Zitronix (e.g. as set out in the product’s user manual//guide)

  • Relocation costs and/or other acts beyond the reasonable control of Zitronix

  • The limited warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied, by ZITRONIX or was used otherwise than for its intended use. Defects can also be caused by substandard or faulty electrical house wiring

  • This limited warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than for which it has been specified.

  • This limited warranty is not enforceable if the product is opened, modified or repaired by anyone other than an authorized service by Zitronix

  • This limited warranty is not enforceable if the product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to the influence from chemical products.

  • This limited warranty is not enforceable if damage is due to ignorance on the usage of the equipment, the customer is hereby cautioned to read properly and understand the working/manual of this product​

 

Please Note

A calculated service fee besides repair cost is charged for all returns

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[+2348126288544]

[zitronixengineering@gmail.com]

Let's Know how 

we can help you

Dear Prospective Customer kindly fill the get in touch form we will respond shortly. However, If you wish to get more detailed info or make detailed enquiry on any of our products or services, kindly call:+2349092939902 or click the Whatsapp Icon to chat with a Technical Support personnel.

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Get In Touch

RC Number: 750905

© 2020 by Zitronix IT Dept

CONTACT

Phone: +2349092939902

Email: zitronixengineering@gmail.com

Suite G2 CK Value City, Udu Delta State, Nigeria

WORKING HOURS

Mon - Fri: 8am - 5pm

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Zitronix

Engineering Limited